FAQ

Check our FAQ section for your questions.

Welcome To Dynasty

At Dynasty London, we understand that our customers want elegant dresses at affordable prices and so this is what we believe we offer. We are always adding beautiful new styles to our collection, so please come and visit our site regularly to see what we have to offer. We pride ourselves on offering exceptional quality, not just in our dresses but in our service and are always looking at ways to improve. If you have any suggestions, ideas or comments, please e-mail us at enquiries@dynastyuk.co.uk

How Do I Shop Online?

Please feel free to browse our products at your leisure. Once you have found a product that you like, please click the 'Add to basket' button and follow the on screen instructions, completing the required information. Once you have finished, you will then receive a confirmation of your order via email.

What Happens When I Place An Order Online

Once you have completed your purchase, you will receive an email confirming your order. Delivery is normally next working day if in stock and order placed before 11am, otherwise 2 working days if placed after 11am or on a weekend / Bank Holiday). If your dress is not in stock, we will email you the date in which we will be able to deliver the dress and give you the option to continue with the sale or cancel it. If you have any problems, please email us at enquiries@dynastyuk.co.uk quoting your order number and a time that would be convenient for us to contact you and we will deal with your query as quickly and efficiently as possible.

Can I order by phone?

If you would like to order by phone, please call us on 0208 736 0200 from 09:00 am - 5:00 pm. At all other times, please leave a message with your name, phone number and time of day when you would like to be contacted and one of our representatives will contact you. If you can also mention what style and size you are interested in, this will enable us to respond faster to your needs.

Do you have a paper catalogue?

As all of our styles are shown on the web, we do not have a paper catalogue.

Is ordering online safe?

Providing a secure environment for your order information is our top priority. We use the best industry standards and only use approved banking payment gateways which mean we do not handle any of your credit card information directly but is routed through our secure payment gateways so you can rest asure that your details are safe at all times. Taking advantage of Secure Sockets Layer (SSL) technology, Dynasty London ensures the security of your online transaction. SSL technology is the industry standard for encryption, and ensures a secure transaction environment for commerce on the Internet. Your internet browser will indicate when you are connected to a secure server. If you have any trouble with your browser, you may email your technical questions to enquiries@dynastyuk.co.uk

What size should I Order?

To assist you in ordering the correct size, we have included a size chart with each style. While you are viewing a dress, click on the size chart tab under the dress. If your measurements fall in-between two sizes, we suggest that you choose the larger size, and have your own seamstress alter it according to your specific body measurements. Alternatively, please feel free to email your measurements to us at enquiries@dynastyuk.co.uk and we will be happy to help advise you as to the best size.

How do I view my basket?

At any time while you are shopping, you can click on the view basket icon at the top right hand corner to view all items in your shopping basket.

My dress looks slightly different, why? I wore my dress and some beads fell off, what do I do?

Our garments have been hand beaded. Slight irregularities and variations should not be regarded as defect. Because of the fragile beading of the garments , it is normal occurrence for some of the beads to fall off. For that reason, we provide extra beads with your garments and could provide more on request. Please contact our customer care team if you wish to have spare beads.

Returns and Exchanges

At Dynasty London, we strive to ensure that our dresses are of the highest quality and that they reach you in the same condition. If however, you are dissatisfied for any reason with a purchase, returns and exchanges are hassle free. If you find that the product you have received is not for you, please inform us within seven days of receiving it, starting from the day after delivery, by clicking on the 'Refunds/Returns' menu on the bottom of the homepage and then using the 'return a product' link. Please complete the form and one of our representatives will then contact you with a return authorisation number/label. Please note that this authorisation number will only be valid for the next 7 days after issue. Dresses must be returned in the original condition with all tags in place and shipped at the customer's expense. Please note that "Original condition" implies that the garment has not been worn, except to try it on for fit and appearance. Once the garment is received and inspected, a prompt refund or exchange will be issued, subject to all conditions being satisfied. We will not accept returns without a return authorisation number, which must be written on the front of the package. Please note that items marked with (+) are non-returnable for hygiene reasons. The item is your responsibility until it reaches us. For your own protection, we recommend that you send that parcel using a delivery service that insures you for the value of the goods. For more information, please see our Terms and Conditions.

Faulty or wrong item: If the item you received is faulty or is not what you originally ordered, please complete the return form, stating this in the reason for return box and whether you require a refund or a replacement. We will then advise on how to proceed with the return. Distance selling regulations under the United Kingdom's Distance Selling Regulations states you have the right to cancel your order for any item purchased from Dynasty UK for a full refund. This does not apply to items that cannot be returned for hygiene reasons, and have been unsealed. These items are clearly marked with a '+' next to the product name. Order cancellations must be made using the 'Return Order Form' in the 'refunds and returns' Menu. Once you have cancelled your order, the goods should be returned in their original condition. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Discount codes & vouchers: If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. This returns policy does not affect your statutory rights. *Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item should be returned with its original packaging with any enclosed documentation.

 

Credit after return?

All refunds will be issued within 14 days of receipt.

What forms of payment do you accept

We accept all major credit and debit cards. We also accept Paypal. Exceptions are: American Express and Diners Club

What about privacy?

Here at Dynasty London, your privacy is of the utmost importance to us. We will do everything in our power to ensure that your details are not disclosed and that no unauthorised third party will receive any of your details. Please read our Privacy Policy for further details.

What are your shipping rates?

For shipping to mainland UK, shipping will be £2.95 for standard delivery which takes 3 - 5 working days. A mainland UK next day delivery by courier option is available at a cost of £4.95 and a saturday delivery option starting from £6.95. The first redelivery will be free and then all subsequent redeliveries will be charged a £2.95 redelivery fee. For all other countries, please consult our shipping table when you add your product to the basket.

Do you ship worldwide?

Yes! When you place an International Order (shipping to countries other than the UK) you must choose the International shipping choice on the order form. Your shipping will then go according to the country you wish us to send it to. You will be responsible to pay for any taxes or custom duties payable in your own country when your dress arrives there.

How long will it take to get my order?

If your order is in stock and the order is placed before 11am, it will be delivered to you the next working day if this option is selected, otherwise our standard delivery service is 3 - 5 working days. If the order is placed after 11am or on a weekend / bank holiday, it will be processed the following working day. If the dress is not in stock, we will email you the earliest date that you can have the dress and you will have the option to continue with the purchase or not.

VAT/TVA/TAX

All prices shown on the website are inclusive of VAT at 20%. Our VAT registration number is GB710 596 444. International customers outside of the EU are exempt from UK VAT and VAT will be deducted from your order at checkout. Note: You may be charged local VAT & Taxes that apply in your country.